Prime100 Recall & Issue Log

Key information

  • The information on this website relates to suspected adverse reactions to a pet food or pet product.
  • Information on suspected adverse reactions should not be interpreted as meaning the pet food or pet product is unsafe to use. Only a detailed evaluation and scientific assessment of all available data allows for robust conclusions to be drawn.

Logging an issue

  • An issue may be logged using the form below and can be anonymous. Your email address will not be displayed publicly.
  • Please use responsibility when entering information regarding a possible adverse reaction to a pet food or pet product. This information is to help consumers, retailers, and manufacturers correlate issues with a particular product.
  • For more information refer to how to report an issue with a pet food or pet product.

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About Prime100

Prime100 is an Australian pet food manufacturer.

Logged issues

Date: 01/07/2018

Plastic found in multiple rolls. Hard plastic and soft plastic of different colours. Prime100 first denied awareness of the issues, and later alerted their Facebook followers of a “single instance” of “soft plastic”. Photographic evidence of multiple issues on social media showed this to be untrue, and the company were fully aware of the multiple issues.

A pet food store confirmed the issues had occurred prior and the company were notified. No recall or alert was made to consumers.

Further information

From Pet Food Reviews Australia:

A complaint was made to PetStock of plastic found in Prime100 SPD Kangaroo & Pumpkin in mid-June (see pic).

A separate consumer reported plastic in the Beef & Vegetable roll direct to Prime100 on 17th June (photo in comments shows a blue foreign object).

Prime100 have commented on this post claiming the original complaint to PetStock was not plastic, but was bone. They have claimed the blue object was an “isolated” incident, and later claimed it to be plastic from a container liner.

Further reports (with photos) show it isn’t an isolated incident. Crocodile roles have also been affected.

Update 04/07/2018 – Prime100 notified their Facebook followers of “a small piece of plastic being found in a roll”, despite evidence on this post showing the issue to be more significant. Prime100 are aware of the multiple incidents.

Related images

30-08-2018 Plastic in Prime 100 Roll
30-08-2018 Plastic in Prime 100 Roll

Further information

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